The check-in clerk at the front desk rudely explained she didn’t see anything on our booking about the promotional rate or the $30/day credit for food and drinks. Three nights $56/night became a charge of $580 on our credit card in addition to the $65 deposit we’d paid. The pools are only open until 6pm! How is that even possible? We tried to use it in one of the bars, and the bartender didn’t want to take it because, according to him, they don’t get reimbursed for the promotionals, so they would have to pay it out of their own pockets! There were no restaurants - none - open on a Wednesday night - that accepted the credit. Then, good luck spending the $30/day credit. Tiles on the bathroom floor has been cracked and not replaced. No microwave, no coffee maker, no mini-fridge, no USB outlets for phone chargers, very few electrical outlets. The room was okay but very dated, but also without some of the amenities we’ve come to expect in this price range. We came back later, stood in line for about a half hour, and a far more helpful clerk explained there were outrageous taxes and fees charged on top of the $56 rate (false advertising!), and in addition, they put a security hold of $150 on our charge card.(!)

Excalibur hotel and casino year build